Shipping and Returns
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 2 business days of receiving your order. No orders are processed or shipped on Saturdays or Fridays. In the event of delays, every effort will be made to contact you by E-mail. If the delay is due to backorder, you will receive notice by phone or e-mail and be given the choice to remain on backorder, substitute to another item, or cancel your order.
To cancel an item on back order, contact our customer service department using our contact form or call us at 323.230.0VTE (0883). Please include your Invoice Number within the message. If the order cannot be cancelled you will be notified.
If your product becomes defective within the first fifteen (15) days of the invoice date, you may return it for an exchange only. All non-defective returns are subject to a 25% of restocking fee. Before returning any item, you must contact our returns department from within 30 days of your invoice and we will provide you with return instructions and a RMA (Return Merchandise Authorization) number, the RMA no. are only good for 7 days from the day of issue. V/T Engineering, Inc. will only offer a refund on unopened items. Defective items may be returned for a same-item exchange only.
In order to receive full credit, your purchase must be returned with shipping prepaid. All items must be in "as-new" condition, in original packaging and, with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. All non-defective returns for credit or exchange are subject to a 25% of restocking fee, and must be completed within 30 days of the invoice date. For all light products, please test product for factory defects prior to installation. Once attempts of installation have been made, all light products are not returnable. No cancellation, refund, or exchanges on special order items. V/T Engineering, Inc. will not be liable if you order the wrong product. We provide technical specification and manufacturer part number information so that you can make an educated buying decision.
The cost of shipping will be credited only in those instances where the return is a result of our error.
If your product has been damaged in shipment, you must contact us within 24 hours of receipt. Please call us immediately at 323.230.0VTE (0883) or email us using the contact form. Our customer service representatives will guide you through a return and replacement. You may also complete our form for reporting shipment discrepancies.